Still waiting? Here are a few things to look out for:
Your tracking information can be found right in your account under Orders and Tracking Info — you'll also receive an email with your tracking details each when the box ships by the 8th of each month.
A few things to consider:
- Your tracking may not update in real time as your box travels to you. It’s completely normal to see up to 5 business days between scans.
- Our boxes must be shipped ground to comply with shipping regulations. If you’re on the West Coast it may take up to 10 business days for delivery. If you live outside of the contiguous US, it may take up to three weeks.
Still have a question? Drop us a line! Or give us a call Monday through Friday 9am - 5pm PST at 415-943-5763.