Can I Return/Exchange Something I Purchased from the Shop? LTB Support February 08, 2019 01:23 Updated Follow All sales are final unless a mistake is made on our end, then we will absolutely fix it ASAP. Still have questions? Drop us a line! Related articles How Can I Reach Phone Support? How Do Gift Subscriptions Work? I Didn't Receive my Shop Order! I Forgot to add the Promo Code to my Order! Can you Help? Can I Use More Than One Promo Code?