Can I Return/Exchange Something I Purchased from the Shop? LTB Support November 29, 2018 01:06 Updated Follow All sales are final unless a mistake is made on our end, then we will absolutely fix it ASAP. Related articles How Can I Reach Phone Support? I Forgot to add the Promo Code to my Order! Can you Help? How Do Gift Subscriptions Work? I Didn't Receive my Shop Order! Can I Use More Than One Promo Code?